Privacy Policy
Last updated: July 8th, 2026
About Us
Our company – Underwood Electrical Ltd – is registered in England under the number 06529241 and our VAT number is 384048680.
We are a part of the NICEIC under the registration number 036007.
Our registered office is 45 Church Street, Newcastle-under-Lyme, ST5 6JQ.
Website – https://underwood-electrical.co.uk
Contact by email – info@underwood-electrical.co.uk
Contact by telephone – +44 7962 231599
Collecting and Using Your Personal Data
Underwood Electrical Ltd is committed to protecting your privacy and handling your personal data responsibly. This section explains what information we collect via our website and how we use it.
The website features multiple email contact forms, in which we ask you to send personal details to help us identify and respond to you. Such details include:
First name (can include last name)
Address
Phone number
Email address
Service selection
These details will only be used to provide a quotation service and to respond to your enquiry. They will NOT be sold to third-party marketing companies. The email address provided will be used to respond back and will not be used for a subscription marketing service unless you have explicitly consented.
One of the features of this website is the “Submit A Review” email contact form, in which we ask you to send details to be posted on the website. Such details include:
First name (can include last name)
Email address
Phone number
Your review
The comments and name given may be used to feature reviews on the website. You have the right to choose to remain anonymous, while still giving permission for the review to be posted. If you decide that you want your review removed from the website, please get in touch via email or phone and your review will be removed within 24 hours. Email addresses and telephone numbers will not be displayed in the review post.
Lawful Basis for Processing
We process your personal data on the following lawful bases:
Contract: to provide quotations and electrical services you request.
Legitimate interests: to respond to enquiries and improve our services.
Legal obligation: to comply with applicable laws and regulations.
Consent: for any optional marketing communications or publication of reviews.
Data Retention
We retain personal data only for as long as necessary for the purposes described above:
Quotation and enquiry records: up to 24 months.
Customer and project records: up to 7 years, in line with legal and accounting requirements.
Review submissions: for as long as the review is published or until you request removal.
Your Data Protection Rights
You have the right to:
Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data where appropriate.
Restrict or object to certain types of processing.
Withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the details in the “Contact Us” section below.
Consent to the Use of Cookies
For our website to function properly we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document this we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands. Website: https://cookiefirst.com, referred to as CookieFirst.
When you access our website, a connection is established with CookieFirst’s server to give us the possibility to obtain valid consent from you to the use of certain cookies. CookieFirst then stores a cookie in your browser in order to be able to activate only those cookies to which you have consented and to properly document this. The data processed is stored until the predefined storage period expires or you request to delete the data. Certain mandatory legal storage periods may apply notwithstanding the aforementioned.
CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is article 6(1)(c) of the General Data Protection Regulation (GDPR).
Data Processing Agreement
We have concluded a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.
Server Log Files
Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:
- Your consent status or the withdrawal of consent
- Your anonymised IP address
- Information about your browser
- Information about your device
- The date and time you have visited our website
- The webpage URL where you saved or updated your consent preferences
- The approximate location of the user that saved their consent preference
- A universally unique identifier (UUID) of the website visitor that clicked the cookie banner
How to Submit a Data Protection Complaint
(Required under the UK Data (Use and Access) Act)
If you have concerns about how Underwood Electrical Ltd handles your personal data, you can submit a complaint directly to us.
Data Protection Contact
Underwood Electrical Ltd
45 Church Street
Newcastle-under-Lyme
ST5 6JQ
Email: info@underwood-electrical.co.uk
Phone: 01782 703255
Please include your name, contact details, and a description of your concern. We will acknowledge your complaint within 5 working days and aim to respond fully within 30 days.
If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/make-a-complaint
Phone: 0303 123 1113
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
By email: info@underwood-electrical.co.uk
By telephone: 01782 703255
By post: 45 Church Street, Newcastle-under-Lyme, ST5 6JQ